Download HP Print and Scan Doctor – Free Diagnostic tool

HP Print and Scan Doctor (HPPSdr.exe) is a free tool from HP to check and resolve printing and scanning issues. This tool will rectify these common errors in Windows 10 (after upgrade or fresh installation).

Errors: Printer is in Error State, Printer in offline mode etc

  • Now it will search for connected HP printers and scanners.

  • It will list all HP devices connected to the PC, Select the printer you want to diagnose and click Next.

  • In some cases the automatic product search method may fail to find and connect to the printer/scanner. Double check your connection (cable) or connect to a different USB port in your computer and click “Connect“.

  • You have to select the connection method you are using to connect the printer/scanner to computer. In his example i selected “USB” .

  • In the “Finding and Fixing Problems” screen, two buttons, “Fix printing” and “Fix Scanning” will be displayed.
  • Select the appropriate button, here i am selecting “Fix Printing“.

  • Now the tool will start the automatic diagnostics.

  • In most cases this tool will check and rectify all issues. Like Printer spooler reset , Driver check, Device status, Printer queue, Port etc.

  • It may recommend some manual action for eg: if the software or driver is outdated  etc.