Does your Windows 10/11 PC show a black screen after login? Most probably the culprit could be the recently installed Windows Update. The black screen shows when the Explorer.exe processor failed to load or have crashed due to any system corruption or it could be a video driver isse. Explorer.exe is a Windows process that provides the GUI interface like start menu, desktop, file manager, etc. This article will help you to start Expolrer.exe and fix the black screen issue permanently.
So now you are at a black screen, let’s fix this.
1. Restart the Video Driver
Press Windows Key + Shift + CTRL + B together to restart the video driver, your screen may blink a few times.
2. How To Restart or Load Explorer.exe ?
- Press ALT + CTRL + Del keys together
- Now you will be given 5 options -> Lock, Switch user, Sign out, Change a password, Task Manager and a Cancel button. Click “Task Manager“.
- Task Manager window will appear, click File menu and select “Run new task“
Type “explorer.exe” in Create New task dialogue box and click OK. “explorer.exe” application will be opened.
Solution for black screen – explorer.exe failed to start
Open Command Prompt as administrator and run sfc /scannow command. SFC tool will scan the integrity of all protected system files and replaces incorrect versions with correct Microsoft versions.
Command – Copy this command shown below, paste it in the command prompt, and press enter key.
sfc /scannow
Additional troubleshooting information
Black Screen & Event Viewer Error
Open Event Viewer and navigate to Windows Logs->Application; scroll down and click the “Error” lines one by one. Here in this example; you can see an error that says “Application Hang” Event ID 1002. In the General tab, we can see what was the issue.
Error Message Says: The program explorer.exe version 10.0.19041.1110 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 3bfc
Start Time: 01d77ec9299bc014
Termination Time: 0
Application Path: C:\Windows\explorer.exe
Report Id: 8dbf13f6-b340-41a2-bcf5-e67b59986cfd
Faulting package full name:
Faulting package-relative application ID:
Hang type: Unknown
Open Security and Maintenance
Click “View reliability history“
Reliability Monitor Window will open, here you can see the Windows and application failures.
See the Critical events recorded. It says Windows Explorer Stopped responding and was closed.
Does this article solve your problem ? Please post your queries as comments to this post.
