“My phone won’t turn off or let me press apps what do I do!” is a question asked by an Apple customer on Apple Support. He said he is facing a frozen iPhone issue and it won’t let him use any apps. Also, this issue won’t let him turn off his phone. If you are facing the same problem, then don’t panic, this issue can be fixed.
Here are some easy steps you can follow to fix your unresponsive and frozen iPhone. So, let’s get started.
If Screen of Your iPhone is Frozen or Gone Black
If you are dealing with iPhone with a frozen screen then Force Restart it. On many occasions, Force Restarting iPhone unstuck the frozen screen. If you don’t know how to force restart iPhone, here’s how you can do it:
How to Force Restart 2nd Generation iPhones (iPhone 12, iPhone 11, iPhone XR, iPhone XS, iPhone X, iPhone 8, or iPhone SE)
- Press the Volume Up Button and quickly release it.
- Press the Volume Down Button and quickly release it.
- Then, Press and Hold the side button until screen turns back on and you see Apple logo.
If it doesn’t work, leave your frozen iPhone on charging for up to an hour. If still, the problem persists, then contact Apple Support.
How to Force Restart Frozen iPhone 7 or iPhone 7 Plus
- Press and hold together the Volume Down button and main sleep/wake button of your iPhone 7. Hold it there unless you see the Apple logo on the screen.
If it won’t work, charge your phone for some time and again try the above-mentioned step. If still, the frozen iPhone won’t get unstuck then contact Apple Support.
How to Force Restart Frozen iPhone 6s and Earlier iPhone SE (1st generation)
- Press and hold together the Home Button and main Sleep/wake button at the same time. Hold it there unless the Apple logo appears.
If your frozen iPhone won’t work after following the Force Restart Method, then move ahead to the next solution we have:
Update/Reinstall iOS on your iPhone
Before contacting Apple Support or going to Apple Store try this method, maybe you will get rid of that frustrating stuck screen of your iPhone. You can also try this if your phone gets stuck again when restarting and now won’t move from the Apple logo on your screen. Here are some steps to follow:
- Connect your frozen iPhone to your macOS. If you’re using macOS Catalina then Open the finder. But if you are using PC or a Mac with macOS Mojave or an earlier version, open iTunes.
- Select your iPhone model on your Computer.
- When connected, put your iPhone in recovery mode by following the further steps here:
| How To Put Your Phone In Recovery Mode For 2nd Generation iPhones (iPhone 12, iPhone 11, iPhone XR, iPhone XS, iPhone X, iPhone 8, or iPhone SE)- Press and quickly release the Volume Up button and press and quickly release the Volume Down Button. Then press the main side button and hold it there. For iPhone 7 and 7 Plus- Together Press and hold the main sleep/wake button and Volume Down Button for some time. For iPhone 6 and Earlier 1st Generation iPhones- Together press and hold the Home button and the side button for some time. |
- Hold the buttons there until a Recovery mode appears on your Mobile Screen.
- Here, you will get two options, either restore or Update your Frozen iPhone. Click on Update.
By following these steps, your computer will easily download/update the iOS software on your iPhone. Keep in mind that, if it takes more than 15-20 minutes, then your iPhone will leave the recovery mode. So, again follow the steps mentioned in this section.
If you have any other queries in mind, tell us below in the comment section. We will solve it for you.
