| Title | Question | Answer | |
|---|---|---|---|
| Anytime I insert a disk into USB Drive G, the computer fails to read it. I have gone through countless online topics in order to find solutions to curb this problem but there hasn’t been any kind of success to end the problem. Aside from this, the computer sees other cards via a card reader. Please what can I do to solve this problem? | Either the card is bad or you need to use a card reader all the time. | SD Card Error | |
| Hi, I am using Windows 10 on a new Lenovo IdeaPad 320-171 KB. My optical mouse stops working anytime I’m using it. Under “Bluetooth & other devices” in settings it says “Driver is unavailable” for the mouse. I got a new mouse which is the same as the old one only and it’s also unable to work. Also, my 360 Controller doesn’t work either. Both have the same notification: “Driver is unavailable” Does anyone have an idea about how to solve this problem? | Well, there is no need to change anything on your laptop hardware system(don’t remove BIOS or change batteries) The challenge is caused by the latest version of Windows 10(13/2 & 14/2) This update can hinder your USB from working efficiently. Also, USB 1 and USB 2 devices may work. Try to roll back the update and postpone Windows for now till you see positive results. | BIOS, USB | |
| Anytime I go to printer settings, it lists my HP J4580 Office Jet and the notification it says is: “Driver Unavailable” The printer has seized to work ever since I upgraded to Windows 10. What can I do to solve this problem? | Go to device manager. If you see a printer, search for drivers. It will just find and re-install the old driver. OR You could also remove the printer altogether and do a full install of it from HP’s original media. You can also do an up-to-date full install media from their website. This will solve the problem for you. | Windows 10 | |
| I normally get notifications about my printer driver needs to be updated through the printer works very well to my satisfaction apart from printing from Outlook. What can I do to stop getting this notification about the updates and is the update necessary? | Hello there! There is no need to pay for any software or to pay for drivers especially if it works well. The message is probably from a third-party application that is trying to trick you into paying some money. Ignore the app or uninstall it and you won’t have to worry about the unnecessary suggestions. | Printer, Driver | |
| Gaming | I have an HP computer that has both Intel and Nvidia graphic settings. This only allows one game to run with either Intel or Nvidia. Can all the games run on Nvidia and is this advisable to do so? | In this case, you have 2 GPU’s 1. The Intel which is built onto your CPU/ 2. The Second one(Nvidia) is embedded on the motherboard. This is supposed to switch automatically between the two for everyday usage(either the GPU or the CPU) | Gaming Error |
| Unpin Weather from Taskbar | I can’t get rid of the News/Weather app that constantly appears on my taskbar. I am very sure it got added from the recent Windows 10 update. This is very irritating and distracts me anytime I am working with my computer. I have tried to unpin it but it just wouldn’t disappear. Can anyone kindly help me out? | There are two solutions to this problem. 1. The News/Weather app can be removed permanently OR 2. The taskbar entry can be removed (The second option is the best in this case) To execute the second option follow these steps. 1. Right-click on the taskbar. 2. Untick News/Weather. When this is done, it will remove the entry from the taskbar notification area. | Unpin, Taskbar |
| VPN AND WORKING WITH OUTLOOK.COM | I would like to know if there’s any VPN that allows users to send and receive emails on Outlook. | You can use NORD VPN and there are no issues with that when working with Outlook. It is 100% effective and reliable. | Windows 10 |
| VPN has failed to work after Windows 10 update. | I have two computers that I use from home to connect to my business network via a VPN client. They all worked very well till I updated two updates on Windows 10. After the updates, the two computers cannot connect. I also receive a notification from the firewall that says: “Failed to get domain name” Can anyone kindly help me out? | The problem might be from the modem at the business office. It may have dropped the static IP Address and this isn’t a fault due to the Windows update. | Windows 10 Support. |
| Customization | After turning on my computer and entering my pin, the picture disappears as Windows 10 starts. | The solution is quite simple. They’re called “LOCK SCREEN PICTURES”. In case your lock screen is the same ass your wallpaper, you can take a look at these steps and take them into consideration. C:\Users\{yourname}\AppDataRoaming\Microsoft\Winows\Themes If you’ve got this spotlight pictures(default) they are here: C:\Users\{yourname}\AppData\Local\Packages\Microsoft.Windows.ContentDeliveryManager_cw5nIn2txyewy\localState\Assets The files are all pictures and do not exist as extensions. | Windows 10 |
| Boot Sector Issue | I upgraded my Windows 10 to 1903 in 3 days. My PC was working very well but after the update, I started facing some problems with the boot sector. It doesn’t show any Window logo or any sign of loading for 20-30 minutes. The screen just goes black and then runs well after 20-30 minutes. I saw an update popping up to I thought of giving it a try. After executing that update, the problem got worse. Now, I had to wait 20-40 minutes. As a matter of fact, I’m finding it hard to access recovery mode or any stuff related to Windows. Can anyone kindly help me with this challenge? | The reason behind this problem is that your specs cannot run with the new build releases. Some older hardware will not run new build releases very well. So you need to use systems that can run with your specs. | Windows Error |
| Boot Sector Issues | When I boot my i7 computer running on Windows 10pro, the sound system does not get activated. AS a result of this, I’m forced to manually activate it. Can anyone guide me on the steps to solve the problem? | Hello there! Here is a solution to the boot sector problem 1. Right-click the Start Button. 2. From the pop-up menu, choose power options. 3. From the left pane, select “Choose what the power buttons do” and then unchecking, “turn on fast startup(recommended). | Windows 10 |
| Running old games with Windows 10 | I’m thinking about an old game I want to run on windows 10. It was originally running on Vista. The games are Winning Eleven 7 and IGT Slots. Can anyone kindly help me out? | The solution is quite simple. You should run the game in “Compatibility mode and you’ll definitely get good results. | Windows Error |
| Video Converter & Windows Update Problem | I’m finding it hard to update my Windows anytime I get a notification that says:: Windows update ready and needs to start”. As soon as it starts, it says: cannot finish the update and needs to undo updates. Please what can I do to end this problem? Secondly, can anyone recommend any free safe video converter to convert mpeg4 to mpeg2? Again, the app should be accepted by Windows Defender. | To stop the problem with the update, you must download the Media Creation tool to the computer you’re using. Afterward, look for it in File Explorer, open it and go through the process of making a bootable USB stick. Take note that everything on the stick will be erased. If you’ve never booted from a USB stick, you insert the disk, start the computer and press the correct function key rapidly to bring up the boot menu, and choose “USB” AVS Video Converter is the best. | Windows 10 |
| One Drive | Is it possible to uninstall One Drive? | Yes, it is. 1. Click the start button. 2. Type add programs. 3. Click on programs and features. 4. Click on Microsoft One Drive. 5. Click Uninstall 6. If you’re asked to enter a password or confirmation, type the password or confirmation. | Windows 10 |
| Problem after update | After updating my Windows, my laptop keeps losing its Wi-Fi and password. How can I solve this problem? | Follow these simple steps to solve the problem. 1. Go to Network 2. Click properties and look for “Turn off the internet when the battery is off” 3. When this is done, you wouldn’t have to worry about losing the Wi-Fi and password again. | Windows 10 |
| How to undo Windows 7 emulation | One time ago, I selected an option in Windows 10 on m computer to emulate Windows 7. I only did this in order to run a game that didn’t work n Windows 10. After doing this, my computer has failed to return back to Windows 10. Can anyone kindly help me here? | With this, the reference to Windows 7 is only a name tag on the hard drive [HDD or SDD]. It can easily be changed by right-clicking it and then creating a new name for it. Your computer is actually running on Windows 10. It is just the name tag that has been changed from Windows 10 to Windows 7. | Windows 10, Windows Error |
| Undo Storage Spaces | How do I undo storage spaces in Windows 10? I have been searching for solutions on how to reset my external drive to it was previously before storage spaces offered to make unusual backups | Copy the software that came with it to a pen drive or hard disk. Afterward, copy it from the pen drive back to its previous storage place. The problem has been curbed. | Windows 10 |
| Frozen Taskbar | My taskbar froze for a while and I was unable to open apps on the taskbar. The date and time also got frozen. It also comes with a small power icon at the taskbar Please what can I do to solve this problem? | Click on the little power button you see and things will restore back to | Windows 10 |
| Unnecessary refreshing of pages | EDGE keeps refreshing pages thereby creating a rough working condition for me especially when I’m filling forms. What can I do to solve this problem? | Press Windows key + r and type winter. The “r” denotes “repair” If this method doesn’t work, deploy the use the report. | Windows 10 |
| Microsoft account verification | When creating the account, I requested a code and sent it. The message I get is: “fails to accept code”. What can I do to solve this problem? | While creating the account, you went through the process of receiving your new pin either by telephone or by email. You cannot enter an old pin after requesting a new pin because a new pin will be sent to you either by email or by text. Enter the new pin code you will get and your problem will be solved. | Windows Error, Windows 10 |
| HL-1440 not found in Windows 10 update | Windows 10 doesn’t recognize any printer on my computer. Also, I can’t get it updated to find the drivers for HL-1440 but their website says Windows 10 will support it. Can anyone help me with steps to solve this problem? | In update options, enable updating other Microsoft products than in Windows Update, choose optional update. Check for Microsoft printer and you will see Brother HL-1440. | Windows 10, Windows Error |
| How to stop Bluetooth from removing devices | I have a Bluetooth dongle for my PC and some time ago, I mistakenly pressed “remove device” on the Bluetooth settings and now, it keeps removing devices. As a result, my PC won’t turn off when shutting down as it can remove the device being plugged in. Is there a way I can stop this problem? | You can try pulling the dongle out and rebooting it. It must not show up again until you plug it back in and pair. You can as well connect as a “New Device”.(in other words go through the process again) | Windows 10 |
| How to update or repair base system Device Drive. | My Base System Device Driver bears a yellow circle with an exclamation mark on it. Anytime I try to update the driver, I get a notification that reads: “Windows is unable to update your Base System Device Drive” How can I solve this problem? | You can download the hardware drivers from your computer manufacture’s website for your particular computer. After that, install them per the computer recommendation of the manufacturer of your computer. | Windows Error |
| 2004 Windows Version with no sound from speakers. | I went from Windows 10 1809 to the 2004 version of Windows and now the speaker doesn’t produce sound. Can anyone help me out? | In a situation like this, you’d have to check your Device Manager to see the type of audio controller you have installed. After that, check “Sound”, check “Playback” and see what Windows thinks should be used as the default device( take note that it should come with a green check) | Windows 10, Windows Error |
| EPSON R300 DRIVER PROBLEMS | I haven’t been able to get a driver for the ESPON stylus photo R300. According to EPSON, the driver has been automatically installed anytime the printer is connected. However, Windows doesn’t recognize the printer. How do I find solutions to this problem? | Go to Control Panel> Devices and Printers. Right-click the problem printer and choose “Printer Properties” from the approximate middle of the right-click menu. This will solve the problem. | Windows Error |
| Audio Driver for HP Compaq dc5750 | I have 2 computers which run on Windows 10. At installation, both speakers were working. But on one machine, I mistakenly “uninstalled” the audio device itself. After attempting to re-install it, it produced a name “High Definition Audio Device”. A driver has been installed or that and for a system speaker. Attempts at updating the current driver show that it’s the latest version available. I get no sound from the onboard speaker nor through headphones. How can I solve this problem? | Follow these steps to resolve the issue. 1. Shut down your computer. 2. Restart and press whatever. 3. In the BIOS setup, record any settings that are important for the easy operation of your computer. (For instance boot n power-on, screen timer, and many more) 4. In the BIOS, find and activate “load defaults and exit” 5. Windows 10 will come up. After that, install the correct driver and within seconds, the tray’s speaker icon should come up to normal. After this process, you should be hearing the sound. | Windows 10, Windows Error |
| Desktop Shortcuts turn “generic” | Some of my website desktop shortcuts have turned generic. My browser by default in IE11. I have tried refreshing, cleaning the browser cache including deleting of browser history. How can I solve this problem? | Reset your thumbnail cache because it may be corrupted or | Windows Error |
| The keyboard stopped working. | My keyboard stopped working while working with it. It works well when navigating the system’s BIOS menu but as soon as Windows boots, the lights on the keyboard turn off and become unable to use. How can I solve this problem? | Follow these steps 1. Right-click “This PC” and go to properties. 2. Select “Systems Protections” on the left. 3. Click on button that says: “System Restore” 5. Follow the wizard and you’ll get the resolution to the problem | Windows Error |
| Windows open half size | All my windows open half size. I have tried various ways to maximize them but it just doesn’t work. | Follow these steps. (For Folders) 1. Right-click the folder 2. Select Properties 3. Select General Tab 4. Next to run: click the drop arrow | Select maximize. (For Applications) 1. Right-click the application. 2. Select Properties 3. Select the Shortcut tab 4. Next to run: click the drop arrow | Select maximized Alternatively: – Press Alt + Spacebar – Then press Alt + X | Windows Error |
| Audio Drivers | I have seen this notification that reads: “no audio output device is installed”. I have been told it’s an error. I tried updating and removing the drivers but it didn’t work. Under the playback option of the sound icon, there is no device shown. | Go to the computer’s manufacturing support website and download and get the latest audio drivers installed. | Windows Error |
| CD/DVD Player | Why is Windows Media Player available when I upgraded another desktop PC to Windows 7 and not available on Windows 8.1? How can this be fixed? | 1. Go to Control Panel>All Control Panel Items>Programs and Features 2. In the left column, click the link that says “Turn Windows Feature Off” 3. Scroll to “Media Features” and check the box. 4. This will include Windows Media Player which you then find in Start Menu>Apps>Windows Accessories>Windows Media Player. | Windows Error |
| Bluetooth | My laptop’s Bluetooth has failed to work after installing Windows 10. In addition to this, my “Shareit app” doesn’t work. How can I fix this problem? | Go to the device manager to see if Bluetooth is working. If it’s working, go to settings. After that, go to devices and check it out there. You can also go to Network and Sharing center and change adapter settings. Bluetooth adapter should be there and you can make it visible to devices anting to pair. | Windows Error, Windows 10 |
| Installation Problem | My Conexant Smart Audio isn’t installing. I have tried several means to get it installed but it’s not working. How can it be fixed? | You can try downloading driver 7 from the Asus support webpage. Right-click it and install it. You can also run it in compatibility mode using Windows 7. | Windows Error |
| Graphic Cards | My EVGA NVidia Geforce GTX 750 TI SC graphic card cannot be recognized on my computer which runs on Windows 10 | Go to the manufacturer’s website of the monitor and get its drives downloaded. You have to look in the Adapters Display Section for your graphics card. You can also go to the EVGA website and download drivers for your graphic cards. | Windows 10 |
| Printer | Windows 10 keeps sending me a notification that reads: “the driver for the HP printer isn’t available”. How can this problem be fixed? | Go to HP’s website and download printer drivers and details and get them installed. Everything will be back to normal | Windows 10, Windows Error |
| Speakers And Sound | My Logitech Z200 speakers is failing to produce sounds. It was working very well but after the second week of purchasing and using it, the speaker is failing to produce sound. I have also tried troubleshooting and still didn’t get good results. How can I fix this problem? | Do the following to get positive results. 1. Right-click the sound icon 2. Open Settings 3. Make sure you have the correct audio settings | Windows Error |
| Size Limit On Drive | I’d like to know if it’s possible to add a second hard drive to my pc with Windows 10 32 Bits. Is there anything like a maximum capacity limit or limit to the size of the hard drive? | To add a second hard drive to your PC, you need a hard drive caddy to mount the second hard drive in the second drive bay. | Windows 10 |
| Windows 11 | Is there any manufacturer of motherboards certifying Windows 11? | To upgrade to Windows 11, your computer must meet the following minimum hardware requirements. 1. Processor: 1 gigahertz (GHz) or faster with 2 or more cores on a compatible 64-Bit processor or system on a chip(SoC) 2.RAM: 4 Gigabyte or greater 3. Storage: 64 GB or greater available storage is required to install Windows 11. (Additional storage space might be required to download updates and enable specific features. 4. Graphic Card: Compatible with DirectX 12 or later, with a WDDM 2.0 driver 5. System firmware: UEFI, Secure Boot capable 6. TPM: Trusted Platform Module(TPM) Version 2.0 7. Display High Definition (720p) display, 9″ or greater monitor, 8 bits per color channel. 8. Internet Connection: Internet connectivity is necessary to perform updates and to download and use some for (Windows 11 home edition requires an Internet connection and a Microsoft Account to complete device setup on first use | Windows Error |
| Desktop Background | I would like to know if it’s possible to add inscriptions to my photos before uploading them as my wallpaper. | Go to MS Paint>Add a text box at the desired area | Windows 10 |
| Desktop Background | My wallpaper randomly changes without issuing the slideshow command. And also, there are changes of photos between two computers with their desktop synced. How do I fix this problem? | 1. Go to Settings 2. Go to Account 3. Go to “Sync Your Account” 4. Turn off desired sync settings | Windows Error |
| Verification Code | I’m not able to enter the whole verification code that has been mailed to me. The Windows Verification code is limited to sic figures but the verification code which was mailed to me was made up of seven figures. Please how can I solve this verification issue? | The solutions to the verification problems are as follows; 1. Open PC Settings 2. Then on the right plane, click on the hyperlinked: Verify 3. Enter the password and click OK. 4. You should see a dialogue to where you get to select how to receive a code. (In case you have a code, just click the hyperlink “I have a code” | Windows Error |
| Custom Icon | Can anyone kindly help me out on how to reset custom icons? | Open Control Panel Press Personalize Click on Themes Select the icon from the highlighted area Press on Restore default | Windows Error |
| Updates | How can I get 20H2 updates? | Select Start Go to settings Go to Update and Security Go to Windows Updates Select Check for updates If version 21H1 isn’t offered automatically, check through for updates. You can get it manually through the update assistant. | Windows Error, Windows 10 |
| C Drive | How can I extend the volume of my C Drive? | Do the following. 1. Open Disk Management. 2. Right-click on C Drive. 3. Select the “Extend Volume” option. The Extend Volume option will pop up and then you’d have to specify the amount of space you’d like to expand | Windows Error |
| External SSD | How can I partition my new external SSD on a PC? | [Take Crucial X6 and Crucial X8 as the portable SSD] 1. Us the USB-C Cable to connect your crucial X6 or X8 to the USB port on your computer. If you only have a USB port A, connect via a USB-A adapter (included with the Crucial X8, sold separately or bundled with Crucial X6) 2. Click on Start Menu. Type in “create and format hard disk partition” 3. Crucial X6 or X8 volume should appear as an option. Right-click on it and select “Delete Volume” then confirm that you want to delete it. 4. All unallocated space will replace where Crucial X6 or Crucial X8 was in the list of storage locations. To create your first partition, right-click on that unallocated space and create “New Simple Volume” 5. Choose the amount of storage space you want to allocate to the new partition. (For example, if you want to split 1TB X8 Crucial SSD into two equal partitions, choose 500 GB) 6. The list of storage locations will show the letters assigned to each drive.(C, D, etc) Assign the new partition a letter not already assigned elsewhere. 7. Select a file system. (NFTS is a good option for a backup drive. Next, create a volume name such as Crucial X8 Backup) 8. Create a sound partition. (There will still be unallocated space on the Crucial Portable SSD) Click on it and repeat steps to assign a letter, a name like “X8-transfers” or “X6-transfers” and filetype the volume 9. Complete and check. Click finish. This should be able to save files to both storage locations. | Windows 10 |
| SSD Benchmark. | What is SSD Benchmark? | SSD Benchmark is the process of running software that can accurately help you measure transfer speeds under different disk access scenarios such as sequential, random 4K, and deep queue depth. | Windows 10 |
| SSD | Can I plug my old SSD into a new PC? | You can connect your old SSD to your motherboard. You need to install fresh windows in order for your windows to work on the new system without facing any issues. You don’t need to format the whole drive. Just reinstall the Windows on the old SSD once you have connected it to the new motherboard | Windows 10 |
| Malwarebytes | How do I fix Malware undefined? | Solution; 1. Run the Malware support tool. 2. Accept the EULA and click Start Repair. Please be patient while the tool runs. It can take several minutes to complete. 3. Follow the on-screen instructions and restart your system if prompted to do so to complete the repair process | Windows Error |
| Virus And Windows Defender. | I received an email that says I have used an email account to gain access and track the internet usage by downloading a driver-based virus that is detectable. Should Windows Defender find this type of virus or it’s a scam? | If the threat cam via email, then it’s certainly a scam. Ignore or delete the email | Windows Error |
| Outlook | I keep getting emails that threaten to halt my incoming emails from falling through. Surprisingly, the email isn’t from outlook either. The email bears a link in the content of the mail that tells me to upgrade to a new version of Outlook. (Upgrade To New Version) What do I do now? | It’s a scam and you should never open the link! Avoid replying emails from unknown sources and people. | Windows Error |
| Windows Security | Each time I try to update my Windows Security, I get the error code: 2147024864 | Do the following. 1. Open Windows Security. 2. Go to Virus And Threat Protection. 3. Check for Updates 4. If you find any, do well to update it. This will solve the problem. | Windows Error |
| Windows Defender(Security) | Windows Defender is failing to list excluded files and file locations How can I solve this problem? | Open Windows Security Center>Click Virus and Threat Protection>Click the Virus and Threat Protection option. Under “Exclusions”, click the add or remove Exclusions option. | Windows Error |
| Windows 10 Features | What are the Windows 10 Features? | Xbox App Improved Multitasking Cortana on desktop Project Spartan Browser Office Apps Get Touch Support Continuum Action Center Unified Settings/Control Panel | Windows 10 |
| Customization | How can I modify/fix Shell32.dII ? | The steps are as follows; 1. Restore Shell32.dII from the recycle bin 2. Run a malware or virus scan of your entire system 3. Use System Restore to undo recent system changes. 4. Run the sfc / scannow System File Checker Command 5. Reinstall the program that uses Shell322.dII file 6. Update the drivers for hardware devices 7. Roll back a driver to a previously installed version 8. Install any available Windows update 9. Test your memory and then test your hard drive 10. Repair your installation of Windows 11. Use a free registry cleaner to repair Shell32.dII related issues in the registry 12. Perform a clean installation of Windows. 13. Troubleshoot for a hardware problem | Windows Error, Windows 10 |
| Customization | How can I reset a custom icon | 1. Open desktop icon settings 2. Click the search button on the taskbar and type desktop icon in the empty space and tap “show” or “hide” common icons on the desktop list 3. Restore the changed desktop icons to the default one 5. Choose a changed desktop icon (e.g. Network) and tap the Restore Default Button | Windows 10 |
| Power Settings | Any time I restart my PC, it quickly goes to power mode and when this happens, I have to restart it again. How can I fix this problem? | You have to Verify your Power and Sleep settings as well as Advanced Power Settings Look for additional power settings and choose “Balanced(recommended) | Windows Error |
| Security | How can I log in to Windows 10 without a password? | 1. Press the Windows key + R 2. Once the dialog box opens, type in “netplwiz” and click okay to proceed. 3. When the new Window pops up, uncheck the box for “user must enter a username and password to use this computer” and click OK to save changes 4. A Window will appear, prompting you to enter the account name and password you need to type in to enable automatic login. 5. After completing step 4, restart your Windows and check if it will boot up directly without requiring a password. | Windows 10 |
| Software | What are the best snipping tools to capture active Windows? | 1. Snagit 2. Lightshot 3. PicPick 4. Greenshot 5. DuckCapture 6. Jing 7. Screenpresso 8. ShareX | |
| Storage | How can I move Drive C from Hard Drive to SSD? | 1. Install and launch the cloning software. On the main interface, click “Migrate OS to SSD” under the left “Wizards” column. 2. Select an unallocated space on the SSD Drive. If there is no unallocated space on the destination disk, select “F partition on disk 2(SSD)”. Make sure you’ve ticked the option “I want to delete all partition on disk 2 to migrate system to this disk.” and then, hit “Next”. 3. In the next Window, customize the size and the location of the newly created G partition. Click “Next” 4. Ensure you’ve noticed how to boot OS from SSD or HDD, click “Finish to continue” 5. Preview the pending operations and changes of Disk 2(SSD), press “Apply” button to migrate C to SSD. | Windows 10 |
| How do I change the default email account on a PC with Windows 10? | 1. Click on Start Menu 2. Click on the Settings menu item 3. Then click the Apps icon 4. Click on the Default Apps Menu list 5. Look for the Email heading 6. Click on the current default email client just below the heading 7. The Choose App Menu should now be in view 8. Click the email client you wish to make the default app. 9. Close the settings window | Windows 10, Email | |
| Installation/Update | Windows 10 can’t update on my PC. How can I solve this problem? | Press the Windows and “R” simultaneously, type or paste “msdt.exe /id windowsupdatediagnostic” into the ‘Open” box and click “OK” | Windows 10, Windows Error |
