Printer Jobs Get Stuck in Printer Queue. I am running windows 10, Printer jobs are getting blocked in printer queue. When ever i print this error is showing “Error – Printing”.

You can fix print queue issues using HP Print and Scan Doctor. A troubleshooting tool for HP Printers.

How to troubleshoot HP Printer Issues?

  1. Login to Windows as Administrator
  2. Download HP Print and Scan Doctor for Windows (Click here for direct download from HP)
  3. Make sure your printer/scanner is properly connected to your computer , verify the cable.
  4. Run HP Print and Scan Doctor as administrator.
  5. Click the Start button to begin the troubleshooting.
HP Print and Scan Doctor
  1. HP Print & scan doctor software will scan your system for connected HP printers and scanners.
Install HP Print and Scan Doctor
  1. It will list all HP devices connected to the PC, Select the printer you want to diagnose and click Next.
Select printer HP Print and Scan Doctor
Select printer HP Print and Scan Doctor
  • In some cases the automatic product search method may fail to find and connect to the printer/scanner. Double check your connection (cable) or connect to a different USB port in your computer and click “Connect“.
Connect Printer HP Print and Scan Doctor
Connect Printer HP Print and Scan Doctor
  • You have to select the connection method you are using to connect the printer/scanner to computer. In his example i selected “USB” .
Select connection type USB or Network or Wireless -HP Print and Scan Doctor
Select connection type USB or Network or Wireless -HP Print and Scan Doctor
  • In the “Finding and Fixing Problems” screen, two buttons, “Fix printing” and “Fix Scanning” will be displayed.
  • Select the appropriate button, here i am selecting “Fix Printing“.
Find and fix problems - HP Print and Scan Doctor
Select connection type USB or Network or Wireless -HP Print and Scan Doctor
  • Now the tool will start the automatic diagnostics.
Connecting Printer -HP Print and Scan Doctor
  • In most cases this tool will check and rectify all issues. Like Printer spooler reset , Driver check, Device status, Printer queue, Port etc.
Troubleshoot HP Printer
  • It may recommend some manual action for eg: if the software or driver is outdated  etc.

How To Clear Windows 10 Print Queue Manually ?

Login is as an administrator user, then open Command prompt (press Windows start menu, type in “cmd.exe”).

Windows 10 Open Command Prompt
Windows 10 Open Command Prompt

Stop Printer Spooler Service

Copy this command given below, then paste it in the command prompt window and press enter.

net stop spooler
Stop Printer Spooler from Command prompt - Solve Print queue issue
Stop Printer Spooler from Command prompt – Solve Print queue issue

Delete Files in Printer Queue

Open Windows Explorer (press Windows button on keyboard and E) and navigate to “C:\Windows\System32\spool\PRINTERS\”

Select all files and folders in the “Printers” directory and press the Delete button.

HP Printer Spool Delete Files - Clear Queue
HP Printer Spool Delete Files – Clear Queue

Start Printer Spooler Service

Now restart printer spooler service

Command 

net start spooler
HP print issue restart spooler service after clearing files in spool.
HP print issue restart spooler service after clearing files in spool.

Commands to clear printer queue

Alternatively, you can clear the printer queue through the command prompt. Copy these commands shown below and paste it into the command prompt (elevated) , then press Enter key.

net stop spooler
del %systemroot%\System32\spool\printers* /Q
net start spooler

Hope your print issue is cleared.

Does this article solve your problem ? Please post your queries as comments to this post.

RELATED ARTICLESMORE FROM AUTHOR