Issue: Windows "Reset your PC" failed with error "There was a problem when resetting your PC. No changes were made."
Fix -There was a problem resetting the PC2
Fix Reset This PC

Windows Reset function may fail with error “There was a problem when resetting your PC. No changes were made” due to any of these reasons mentioned below.

  • Hardware Issue: Under certain hardware configurations Windows reset may fail.
  • System Files : Corrupted system files may cause Windows Reset to fail
  • Malware : Malware may prevent Windows reset from functioning.

How to fix Windows Reset failure ?

1. Repair Windows 10 image using Deployment Image Servicing and Management (DISM)

Deployment Image Servicing and Management (DISM.exe) is a command-line tool that can be used to repair Windows 10 image.

Open command prompt as administrator, Copy and paste this command given below and press Enter key.

DISM.exe /Online /Cleanup-image /Restorehealth
Run DISM tool to tool to repair/replace Windows Update system files

It may take several minutes to complete the process, after that reboot your computer system, and try Reset this PC again. Follow the next troubleshoot if it failed again.

2. Check file system integrity

Run CHKDSK command to verify the integrity of file system and fix logical file system errors. CHKDSK will also check for bad sectors in your hard disk and it will try to recover and relocate the damaged sector. Windows Update error “An identity string is malformed 0x8007370D” may occur if a files that belongs to Windows Update components is affected by a bad sector. Open command prompt as administrator and run this command . 

C:\Windows\system32>chkdsk /R

CHKDSK may show this message “Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)” , then enter “Y” and restart your computer. During the reboot process CHKDSK will scan the file system for errors and it tries to recover any errors.

chkdsk command to scan the file system

2. Scan and repair Windows system files

Run System File Checker tool to repair missing or corrupted system files.

Open command prompt as administrator and run SFC /scannow command

C:\Windows\system32>sfc /scannow
Scan your system files for corruption- Fix Corrupted System Files
SFC Scan

Now reboot your computer and try “Reset this PC”. it should work.

Does this article solve your problem ? Please post your queries as comments to this post.

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