[SOLVED] Printer settings could not be saved -Error 0x000006d9 / 0x00000842

The printer suddenly stopped sharing. I uninstalled/reinstalled printer/drivers, tried all Google recommendations, cannot get it to work. OS is Windows 7 64 bit.

Error : The Printer settings could not be saved operation could not be completed/ saved 0x00006d9

Local/Network printer troubleshooting Tips – Try these steps.

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1. Run the printer troubleshooter

Click Start -> Settings -> Update & Security -> Troubleshoot-> Printer

or you can download and run printer Troubleshooter for Windows 10.

or open Run and enter the following command to open the Printer diagnostic tool in Windows 10

msdt.exe /id PrinterDiagnostic

Click next to start the troubleshooting process.

2. Check File and Printer Sharing settings

• Start Button – > Control Panel -> Network and Sharing Center and then, Click change advanced sharing settings.

• Click the arrow to expand the current network profile.

• Select Turn on file and printer sharing, if it is in “Off” status
• Click Save changes. UAC will prompt for Administrator credentials will be prompted , enter the id with admin power and password and confirm.
• Now try printer sharing. Follow the next step if the sharing failed.

3. Check Windows Firewall status

• Enable the windows firewall and start Windows Firewall service.
• Now try printer sharing. Follow the next step if the sharing failed.
• Disable the windows firewall and start Windows Firewall service.
• Now try printer sharing again. Follow the next step if the sharing failed.

4. Temporarily disable Antivirus/Security software

• How to disable real-time protection ?

5. Stop printer spooler service & delete all pending & temporary files in spool.

• Command to stop printer spooler service: net stop spooler
• Command to delete all files from spooler: del /Q /F /S “%systemroot%\System32\Spool\Printers*.*”
• Command to restart printer spooler service: net start spooler

Open Command prompt as administrator and execute these commands one by one.

Stop Spooler Service

net stop spooler

Delete Pending files/print in Spool

del /Q /F /S "%systemroot%\System32\Spool\Printers*.*"

Restart Spooler Service

net start spooler

6. DISM tool to restore corrupted files

DISM (Deployment Image Servicing and Management) tool is designed to fix corrupted system files by copying the right version of the corrupted file using Windows update client or a copy from a local installation source like DVD/shared folder. (This tool is not available in older operating systems like Windows 7, Vista, XP, etc)

Open Command prompt as administrator and type these commands one by one.

• Command to check health of the image: Dism /Online /Cleanup-Image /CheckHealth
• To scan : Dism /Online /Cleanup-Image /ScanHealth

Command 1

 Dism /Online /Cleanup-Image /CheckHealth 

Command 2

Dism /Online /Cleanup-Image /ScanHealth 

If you find any corruption then execute “DISM /Online /Cleanup-Image /RestoreHealth“. DISM will try to restore/fix the corrupted file using Windows update. Usually, it may take some time to complete the process (up to 30 mins).

Command 3 – Restore Health

DISM /Online /Cleanup-Image /RestoreHealth 

You can execute the health scan and restore command together as shown below.

DISM.exe /Online /Cleanup-image /Scanhealth && DISM.exe /Online /Cleanup-image /Restorehealth

Your printer issue might be resolved by now. Try to add a printer and take a printout.

If all these methods mentioned above and it failed to resolve the issue, then you may have to consider repairing the installation using “Reset This PC”.